Title:

Working environment of nursing staff in internal medicine departments and patient satisfaction with nursing care

Author:

Radosz-Knawa, Zuzanna

Subject:

satisfaction with care ; nursing care ; hospitalization

Abstract:

Patients' satisfaction with nursing care treated as a whole should take into account - assessment of the working environment of medical personnel, the number of professional staff, their qualifications (education and practical skills), job satisfaction and motivation to improve qualifications. The aim of the thisis was to assess the impact of the work environment of nursing staff of internal medicine departments on patient satisfaction with nursing care. The following tools were used in the study: nurse professional satisfaction survey, BERNCA scale, New Castle care satisfaction scale and the original questionnaire. The average score on the "Superiors Support" scale is 2.85 points, so the respondents agreed that such a phenomenon occurs in their workplace. The mean score on the scale "Nurses participation in the decision-making process" was 2.59 points, so the respondents agreed that they receive support in the decision-making process. There were statistically significant differences (p˂0.05) between nurses working in the surveyed hospitals in terms of job satisfaction. Organization and working conditions in the internal medicine ward had a negative impact on the patients' satisfaction with nursing care. The more patients were cared for by a nurse, the greater was the dissatisfaction of patients and their families with nursing care.

Place of publishing:

Kraków

Level of degree:

2 - studia doktoranckie

Degree discipline:

pielęgniarstwo

Degree grantor:

Wydział Nauk o Zdrowiu

Promoter:

Gniadek, Agnieszka ; Malinowska-Lipień, Iwona

Date issued:

2022

Type:

Praca doktorska

Call number:

ZB-136005

Language:

pol

Access rights:

nieograniczony